Renewable Partnerships Ltd is committed to protecting and respecting your privacy in compliance with the General Data Protection Regulations (EU) 2016/679 (GDPR)
This policy (together with our cookie policy) sets out how we will treat your personal data. It is your responsibility to ensure that you read it carefully.
This policy covers:
For the purpose of Data Protection regulations, the data controller is Renewable Partnerships Ltd, a company registered in Northern Ireland under company number NI615272 whose registered address is 26 Castlehill Road, Belfast, BT4 3GL.
We will collect and process the following data about you:
Information provided to us by you which appoints us as your Energy Broker and gives us your authority to access your site-specific energy demand and profile characteristics.
This information will include the business name, business address, (site address, billing address, one of which may be your home address), phone numbers, e-mail address/s, MPRN/SMP and details of your electricity/gas consumption.
Contact details of individuals which you provide at the time of entering into an agreement with us relevant to the purposes of the service we provide.
Records of any correspondence we have with you. We may also monitor and record any communications we have with you including phone conversations and e-mails, to help us to maintain high-quality service and meet or regulatory and legal duties.
Information about your energy supply, as consumption data, MPRNs/SMPs, meter reads and information about your meter, which we receive from you, and other market participants such as NIEN/ESBN including billing information from current/previous energy suppliers.
We will collect and process the following data about you for the purposes of preparing an Electricity Supply Contract with your chosen Energy Supplier including banking information using the Energy Supply Companies Direct Debit Mandate
The Energy Supply Company Contract information will include some or all the following:
the business name, registered office, company registration number/charity number, site address, billing address, MPRNs/SPNs, Tariff type, the handwritten signature of the person you have nominated as responsible for entering into the contract, their position in the firm and date of signature.
Direct Debit information will be collected including, the business name, account name, Bank name and address, account number, sort code, in some cases IBAN number, MPRNs/SMPs the authorising signature and date of signature.
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Information we have collected from you/about you are held in the following ways:
To provide prospective and existing customers with information regarding our products and services that may be of interest. Please note that following our initial contact we may contact you from time to time in relation to your initial enquiry, even if you decide not to enter into a contract.
For internal business purposes and processes such as website and system administration and Internal audits and reviews.
For the purposes of carrying out data analysis to predict future trends in the energy consumption of customers and trends in energy market price movements.
To enable us to record and provide information in order to comply with our legal and regulatory obligations.
We process your data in order to take the necessary steps to perform our contract with you and to enable your chosen Energy Supplier to set up their contract with you.
Information you provide may also be processed for the following purposes:
Where we are required to retain information to meet applicable laws, we will comply with those retention periods. Most of the information you supply to us will be retained whilst your agreement with us is active as well as for a period afterwards to cover any queries that may have arisen. Contact details will also remain on our records so that we can inform you of changes in the market that may benefit your business even after your agreement period has expired.
If you are not an active customer, and you do not wish to hear from us, you can contact us at [email protected] and we will delete your information from our records.
An integral part of our service requires us to share details of site-specific energy demand and profile characteristics. We will only provide such data to utility regulator licenced Suppliers of energy (electricity and natural gas)
We disclose information to service providers who provide services on our behalf and energy suppliers who supply energy products on your behalf
We use the following types of third-party providers:
